Self Storage Bow Service Terms and Conditions

These Terms and Conditions set out the basis on which Self Storage Bow provides self storage and related services, including collection, delivery and removal services. By making a booking, accessing a storage unit or using any associated service, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Agreement means the contract between you and Self Storage Bow incorporating these Terms and Conditions and your confirmed booking details.

Customer, you or your means the person or business entering into the Agreement with Self Storage Bow.

Facility means the storage site or sites operated by Self Storage Bow where storage units are located.

Unit means the specific storage space or container allocated to you at the Facility.

Services means the provision of storage space and any additional services supplied by Self Storage Bow, including but not limited to loading assistance, collection, delivery and removal services.

Goods means the items you store or request us to handle, transport or move.

2. Scope of Services

Self Storage Bow provides secure self storage units for personal, household and business use, together with optional related services such as collections, deliveries and support for removal activities within our general service area. The precise Services supplied to you will be as set out in your booking confirmation and any subsequent written variations agreed between you and Self Storage Bow.

The Agreement does not create a tenancy or lease of the Unit. You are granted a licence to use the Unit for storage purposes only, on the terms set out in this document.

3. Booking Process

3.1 You may request a quotation or make a provisional booking for storage or associated removal services by contacting Self Storage Bow through our usual channels. Quotations are indicative only and do not constitute a binding offer until accepted by us in a booking confirmation.

3.2 A booking is not confirmed until Self Storage Bow has accepted your request, allocated a Unit or service slot and provided you with a written or electronic confirmation, which may include details of the Unit size, duration of storage, fees payable, payment dates and any additional services requested.

3.3 As part of the booking process, you must provide accurate and complete details including your name, contact information, billing address, approximate contents and, where applicable, access requirements for collection or delivery addresses. You confirm that all information supplied is true and will be updated promptly if it changes.

3.4 Self Storage Bow reserves the right to refuse any booking without providing a reason, including where we reasonably believe that the proposed use of the Unit or Services may be unlawful, unsafe, impractical or detrimental to our business or other customers.

4. Identification and Access

4.1 Before you are granted access to a Unit or the Facility, Self Storage Bow may require proof of identity and proof of address, and may carry out such verification checks as we consider appropriate. Access will not be granted if you fail to provide satisfactory documentation.

4.2 You are responsible for the security of your Unit. Where applicable, you must provide your own suitable padlock or security device and keep your access codes, keys and any entry devices secure and confidential. Do not share them with anyone who is not authorised to access the Unit.

4.3 If you authorise third parties, including removal companies, to access your Unit, you do so at your own risk. You are responsible for the actions of any person you permit to access the Facility or the Unit and any related loss, damage or costs.

5. Payments and Charges

5.1 Storage charges are normally payable in advance, on a weekly or monthly basis as specified in your booking confirmation. Charges for additional services, including removal, collection, delivery and handling, may be payable separately, either in advance or on completion, as stated at the time of booking.

5.2 Payment methods accepted will be set out in your booking confirmation or subsequent communications. You agree to maintain valid payment details and authorise Self Storage Bow to collect all charges due under the Agreement by the agreed method on the due dates.

5.3 All charges are stated inclusive or exclusive of any applicable taxes as specified at the time of booking. Where applicable, taxes will be charged in addition at the prevailing rate.

5.4 If you fail to make any payment on the due date, Self Storage Bow may charge interest on the overdue amount at the statutory rate applicable to commercial debts in the United Kingdom, accruing daily until payment is made in full. We may also apply reasonable administration fees relating to late or failed payments, debt collection and related correspondence.

5.5 Without prejudice to any other rights, Self Storage Bow may refuse access to the Unit or suspend provision of Services, including cancellation or postponement of removal or delivery appointments, while any amount remains unpaid.

6. Security Deposit

6.1 Self Storage Bow may require a security deposit as part of the booking process. The deposit amount and terms will be notified to you in advance.

6.2 The security deposit, if taken, may be applied towards unpaid charges, damage to the Facility or Unit beyond fair wear and tear, disposal of prohibited or abandoned items, cleaning costs and any other costs reasonably incurred by Self Storage Bow arising from your breach of the Agreement.

6.3 Any balance of the security deposit remaining, after lawful deductions, will be returned to you within a reasonable time following the end of the Agreement, provided that you have vacated the Unit, removed all Goods and complied with your obligations.

7. Cancellations and Amendments

7.1 You may cancel or amend a booking for storage or associated removal services by providing notice in accordance with the cancellation policy set out in your booking confirmation or as otherwise notified to you.

7.2 Where you cancel a booking within the specified free cancellation period, if any, any prepaid charges may be refunded, subject to any stated deductions. If you cancel outside any free cancellation period, Self Storage Bow may retain part or all of the fees paid to cover reasonable costs and losses, including loss of capacity where the Unit or service slot could have been allocated to another customer.

7.3 In respect of removal and transport services, additional cancellation or rescheduling charges may apply if you cancel or change the agreed date or time at short notice, particularly if staff, vehicles or equipment have already been allocated or dispatched.

7.4 Self Storage Bow may cancel or amend your booking where necessary due to operational reasons, safety concerns, lack of access, severe weather, legal or regulatory requirements or events outside our reasonable control. We will use reasonable efforts to provide suitable alternative arrangements or rearrange the Services at a mutually convenient time. Our liability in such circumstances will be limited as set out in these Terms and Conditions.

8. Use of the Unit and Prohibited Items

8.1 The Unit may only be used for the storage of Goods, and not for residential, office, manufacturing, retail or any other business activity conducted on site. You must not sleep or reside in the Facility or use it as your principal address.

8.2 You must not store or allow to be stored in the Unit any items that are unlawful, dangerous, explosive, flammable, corrosive, toxic, perishable, environmentally harmful or otherwise likely to cause harm, nuisance or damage. This includes, without limitation, gas cylinders, firearms, ammunition, fireworks, chemicals, waste, live animals, plants, illegal substances and cash or high value items where specialist insurance would normally be required.

8.3 You agree to comply with all reasonable instructions, signage, safety guidance and policies issued by Self Storage Bow relating to the use of the Facility and Units, including access hours, parking arrangements, loading rules and emergency procedures.

9. Waste Regulations and Disposal

9.1 You are responsible for ensuring that any waste, packaging, unwanted items or materials generated in connection with your use of the Unit or Services are properly removed from the Facility and disposed of lawfully, in accordance with applicable waste management regulations.

9.2 You must not leave waste, unwanted furniture, electrical items, construction materials or any other items in corridors, loading areas, car parks or any communal areas. Such conduct may be treated as fly tipping and reported to relevant authorities if necessary.

9.3 Self Storage Bow is not obliged to dispose of your Goods or waste on your behalf. If we agree to arrange disposal or recycling, we may charge a reasonable fee to cover transport, handling, disposal charges, administrative costs and any environmental levies. You authorise us to act as your agent for the purposes of disposal and agree to indemnify us against all costs, claims and liabilities arising from such disposal.

9.4 If you abandon Goods in the Unit or elsewhere at the Facility after the end of the Agreement, or if charges remain unpaid and we exercise our rights of sale or disposal, Self Storage Bow may dispose of the Goods as we deem appropriate and may recover from you the costs and any shortfall between the sale proceeds and the amounts owed.

10. Customer Responsibilities

10.1 You are responsible for packing, securing and stabilising your Goods to a standard that is safe for handling, storage and transport. Fragile, delicate or high value items should be packed appropriately to reduce the risk of damage.

10.2 Where removal or transport services are provided, you must ensure adequate access at collection and delivery locations, including the availability of parking or loading space, clear pathways and disclosure of any restrictions such as narrow stairs, low ceilings or limited lift access. Additional charges may apply where unforeseen access issues require extra time, staff or equipment.

10.3 You must not cause damage to the Facility, Units, vehicles or equipment. You will be liable for the reasonable cost of repair or replacement where damage is caused by you, your representatives or anyone you allow on site.

11. Insurance and Risk

11.1 All Goods are stored and transported at your sole risk. Unless expressly stated otherwise in writing, Self Storage Bow does not provide insurance cover for your Goods and is not liable for insuring them.

11.2 You are strongly advised to arrange your own insurance to cover loss, theft or damage to the Goods while in storage, in transit or otherwise under your control. Your insurance should be for their full replacement value.

11.3 The risk in the Goods remains with you at all times, including while being handled, loaded, unloaded or moved by or on behalf of Self Storage Bow, except to the extent that loss or damage is directly caused by our proven negligence or breach of contract, and then subject to the limitations set out in these Terms and Conditions.

12. Liability of Self Storage Bow

12.1 Self Storage Bow will exercise reasonable care and skill in providing the Services. However, our liability to you for loss, theft or damage to Goods, property, or for delays or failures in performance, is strictly limited as set out in this section.

12.2 To the fullest extent permitted by law, Self Storage Bow shall not be liable for any of the following, whether arising in contract, tort, statute or otherwise:

(a) indirect or consequential loss or damage, including loss of profit, loss of business, loss of opportunity or loss of goodwill

(b) loss or damage arising from your failure to comply with these Terms and Conditions, including the storage of prohibited items, inadequate packing or failure to obtain appropriate insurance

(c) loss or damage arising from events outside our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, war, terrorism, industrial disputes, power failures or acts of government or regulatory bodies

(d) damage to fragile or perishable Goods, or deterioration of items that are inherently prone to damage, such as glass, electronics, artworks or antiques, unless we have expressly agreed in writing to handle such items with specified protection and you have paid any relevant additional charges.

12.3 In any event, and subject to clauses 12.4 and 12.5, our total aggregate liability for any claim or series of connected claims arising out of or in connection with the Agreement shall be limited to the lower of either the total charges paid by you to Self Storage Bow in the three months preceding the event giving rise to the claim, or a fixed monetary cap notified to you in writing in your booking confirmation or subsequent documents.

12.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot legally be excluded or limited.

12.5 If you are a consumer, your statutory rights under UK law are not excluded or restricted by these Terms and Conditions.

13. Indemnity

13.1 You agree to indemnify and keep indemnified Self Storage Bow, its officers, employees and agents from and against all claims, losses, damages, costs and expenses arising from:

(a) your breach of the Agreement

(b) the storage or handling of any prohibited or dangerous items

(c) any act or omission by you or any person you authorise to access the Facility or use the Services

(d) any claim by a third party relating to the Goods, your use of the Unit or your use of removal or transport services.

14. Termination and Vacating the Unit

14.1 Either party may terminate the Agreement by giving notice in writing in accordance with any minimum notice period specified in your booking confirmation or otherwise notified to you.

14.2 On or before the termination date, you must remove all Goods from the Unit, leave it clean and free of waste, and return any access devices provided. Failure to do so may result in additional charges for continued occupation, cleaning, disposal and administration.

14.3 Self Storage Bow may terminate the Agreement immediately and without refund if you commit a serious breach of these Terms and Conditions, including but not limited to non-payment of charges, storage of prohibited items, threatening behaviour, damage to property, or unlawful use of the Facility.

15. Data Protection and Privacy

15.1 Self Storage Bow will process your personal data in accordance with applicable UK data protection laws. Information you provide may be used for managing your account, processing payments, improving services, preventing fraud and complying with legal obligations.

15.2 We may use CCTV and access control systems at the Facility for security, safety and operational purposes. Recordings may be retained for a reasonable period and disclosed to law enforcement or regulatory bodies where required by law.

16. Variations to Terms

16.1 Self Storage Bow may update these Terms and Conditions from time to time. Where the changes materially affect your existing Agreement, we will notify you in advance and the revised terms will apply from the date specified in the notice.

16.2 If you continue to use the Unit or Services after the effective date of any changes, you will be deemed to have accepted the updated Terms and Conditions.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and Self Storage Bow agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that if you are a consumer resident in another part of the United Kingdom you may also bring proceedings in your local courts.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by Self Storage Bow in exercising any right or remedy under the Agreement shall constitute a waiver of that or any other right or remedy.

18.3 The Agreement is personal to you. You may not assign, transfer or sub-licence your rights to use the Unit or Services without the prior written consent of Self Storage Bow.

18.4 Nothing in the Agreement is intended to confer any benefit on any third party, and no third party shall have any rights to enforce any term of the Agreement.