Terms and Conditions for Selfstorage Bow

These Terms and Conditions apply to the use of self storage services provided under the name Selfstorage Bow. By making a booking, completing a registration, accessing a storage unit, or otherwise using the service, you agree to be bound by the terms set out below. Please read them carefully before entering into any storage agreement. They are intended to explain how bookings are made, how charges are applied, what happens if a booking is cancelled, and the responsibilities of both the customer and the storage provider.

In these terms, references to “we”, “us”, and “our” mean the storage operator, and references to “you” and “your” mean the person, business, or organisation entering into the storage contract. These terms are designed for a UK service and should be read in accordance with relevant consumer, property, and contract laws. Nothing in these terms affects your statutory rights where those rights cannot legally be excluded or limited.

A storage booking becomes effective only when we confirm availability and accept your reservation. We may ask for identification, address details, contact information, and any other information reasonably required to complete the booking process. We reserve the right to refuse or cancel a booking if the information provided is incomplete, misleading, or not verifiable. The storage unit allocated to you may be changed before the start date if necessary, provided the replacement unit is of a similar size and suitable for the booked purpose.

1. Booking Process

To secure a storage unit, you must follow the booking process specified at the time of reservation. This may include selecting a unit size, confirming the storage start date, agreeing to the storage period, and accepting these Terms and Conditions. A booking request is not a guarantee of availability until we have issued written or electronic confirmation. Self storage in Bow may be subject to capacity limits, and unit allocation is generally made on a first-come, first-served basis unless otherwise stated.

You are responsible for ensuring that the unit size meets your needs. We may provide size descriptions or general unit categories, but these are approximate only. You should not rely solely on visual estimates where you are storing valuable, fragile, oversized, or irregularly shaped items. If the goods stored exceed the size or weight limits of the unit, or if they present a risk to the premises or other users, we may require you to remove or rearrange them at your expense.

When your booking is accepted, you will receive confirmation of the start date, initial payment requirements, and access arrangements. Access is only permitted once any due amounts have been paid and any required documentation has been completed. We may also require you to confirm who is authorised to enter the unit or handle your stored goods. Failure to comply with these requirements may delay access or prevent the booking from starting.

2. Payments, Fees, and Charges

All fees are payable in accordance with the pricing details provided at the time of booking or in any revised written notice we issue. Charges may include rental fees, deposits, administrative fees, insurance-related charges where applicable, lock replacement fees, cleaning charges, late payment fees, and any other additional costs arising from your use of the service. Prices may be quoted inclusive or exclusive of VAT depending on the nature of the service and will be clarified before payment where required by law.

Unless otherwise agreed, storage fees are payable in advance and on a recurring basis for the length of the storage agreement. Payment methods accepted may vary from time to time. It is your responsibility to ensure payments are made on time and in full. If a payment fails, is reversed, or is later cancelled, we may suspend access to the unit until the account is brought up to date. Late payment interest or administrative recovery charges may be applied where permitted by law and disclosed in advance.

We reserve the right to increase charges by giving reasonable notice where the agreement is continuing. Any increase will take effect from the date specified in the notice. If you do not agree to a price change, you may end the agreement by giving notice before the new charges apply, subject to any minimum term or notice period already agreed. Non-payment may result in restricted access, lien rights, sale of goods, or termination of the agreement in line with applicable law and the contract terms.

3. Cancellations, Termination, and Access Ending

You may cancel a booking before the storage start date by providing notice in the manner specified in your confirmation or agreement. If cancellation occurs before access has been granted and before the unit has been occupied, a refund of any eligible sums may be made after deducting any non-refundable fees expressly stated at the time of booking. If you cancel after the storage period has started, charges may remain payable up to the end of the relevant notice period or minimum term.

Where a cooling-off period applies under consumer law, you may have the right to cancel within that period. However, if you ask us to provide the service immediately, you may be required to pay for the period during which the service was supplied before cancellation. Business customers may not benefit from the same cancellation rights as consumers. You should check whether your booking is made in a personal or business capacity, as this affects the rights available to you.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay, store prohibited goods, pose a health or safety risk, interfere with our operations, or use the unit for illegal purposes. We may also end the agreement if access is required for legal, regulatory, operational, or emergency reasons. On termination, you must remove all goods and return any access devices, locks, or keys. If items remain after the agreement ends, we may take steps permitted by law to store, dispose of, or sell them, after giving appropriate notice where required.

4. Liability, Insurance, and Risk

Use of the storage unit is at your own risk, except to the extent that liability cannot legally be excluded. You are responsible for insuring your goods against loss or damage, including theft, fire, flood, escape of water, accidental damage, mould, infestation, and other risks that may affect stored items. We may require you to maintain adequate insurance cover throughout the storage period and to provide evidence of such cover upon request.

We do not accept responsibility for loss or damage to goods stored unless it is caused by our proven negligence or wilful misconduct and only to the extent allowed by law. We will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, or business interruption, except where such exclusion is not permitted. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

You are responsible for packing, labelling, and securing your goods appropriately. Delicate items should be wrapped and protected, and heavy goods should be stacked safely to prevent collapse or injury. We may refuse storage of items that are improperly packed, leaking, unstable, or likely to cause damage. Any items left in shared areas, corridors, or loading spaces are at your own risk and may be removed if they obstruct access or create a hazard.

5. Use of the Unit and Customer Responsibilities

You must use the unit only for lawful storage purposes and not as a place of residence, business trading premises, workshop, or location for any prohibited activity. The unit must be kept locked when not in use, and you are responsible for keeping access credentials secure. You must not share access details with unauthorised persons unless expressly permitted by us in writing. Any damage caused by your failure to secure the unit may be charged to you.

You must comply with all reasonable rules relating to access hours, site safety, fire precautions, loading procedures, and conduct on the premises. You may not smoke, use open flames, or operate equipment that creates a fire risk unless specifically authorised. You must not alter the unit, fix fittings, install electrical equipment, or make any structural changes without prior written consent. Any unauthorised alterations may be removed and rectified at your cost.

We may inspect the premises or the unit if necessary for safety, maintenance, legal compliance, or emergency reasons, or if we reasonably suspect a breach of these terms. Where practicable, we will give reasonable notice before entering a unit, but immediate access may be taken if urgent action is required. If goods appear abandoned, hazardous, or likely to damage the premises, we may move them to a safer location or take other protective action permitted by law.

6. Waste Regulations, Prohibited Goods, and Environmental Compliance

You must not store waste unless it has been lawfully packaged and is permitted under all applicable environmental and waste regulations. The storage unit must not be used as an illegal waste collection point, skip, or dumping area. Any waste generated by you must be removed promptly and disposed of in accordance with UK waste rules and duty of care obligations. You are responsible for ensuring that disposal is lawful and that any waste transfer documentation is completed where required.

Prohibited items include, but are not limited to, hazardous materials, flammable liquids, explosive substances, toxic chemicals, radioactive items, medical waste, biological agents, perishable goods, live animals, and any item the possession or storage of which is unlawful. We may also prohibit items that are odorous, corrosive, leak-prone, infested, or capable of contaminating other goods. If prohibited items are discovered, we may take immediate action to protect people and property, including removal, quarantine, or notifying the appropriate authorities.

Any contamination, spill, infestation, or environmental harm caused by your goods or by your breach of the waste rules will be your responsibility. You may be liable for all associated costs, including cleaning, remediation, disposal, specialist handling, pest treatment, repairs, professional fees, and any third-party claims. You must not discharge liquids, chemicals, or other substances into drains, refuse points, or surrounding areas unless the disposal method is lawful and specifically permitted.

7. Default, Enforcement, and Retrieval of Goods

If you fail to pay charges when due, we may treat the account as in default and apply any rights available to us under the agreement and relevant legislation. This may include restricting access, charging reasonable costs of recovery, issuing formal notice, and, where lawful, exercising a lien over the goods stored. If goods remain uncollected after the applicable notice period, we may sell, dispose of, or otherwise deal with them in a manner permitted by law and use the proceeds to settle outstanding sums.

You are responsible for keeping your contact details up to date so that notices can be delivered effectively. Any notice sent to the last known email, postal address, or other recorded contact detail will be treated as validly served where permitted by law. If your goods are sold, any surplus proceeds will be handled in accordance with the agreement and relevant legal requirements after deduction of sums owed and reasonable costs incurred.

If the agreement ends for any reason, you must clear the unit by the end date and leave it in a clean and tidy condition. We may charge for cleaning, disposal of debris, replacement of lost locks or keys, and repairs beyond fair wear and tear. Goods left behind after termination may be handled as abandoned property subject to the notice process and enforcement rights described above. Your obligations survive termination to the extent needed to settle payments, claims, liabilities, or legal compliance matters.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless applicable law requires otherwise. If you are a consumer, any mandatory rights provided by your local law remain unaffected where they apply and cannot be waived.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any term immediately does not mean we waive our right to enforce it later. We may assign or transfer our rights and obligations under the agreement where reasonably necessary, provided this does not adversely affect your statutory rights. You may not transfer your rights or obligations without our written consent.

These terms, together with your booking confirmation and any written amendments, form the entire agreement between you and us in relation to the storage service. No statement made outside the agreement will override these terms unless confirmed in writing. By proceeding with a booking for storage services in Bow, you confirm that you have read, understood, and accepted the conditions set out above.